How GBS Leaders Can Future-Proof Talent and Drive Operational Excellence  As Global Business Services (GBS) continue to shift from transactional support to strategic value creation, one challenge remains at the heart of every transformation. How do we upskill our GBS workforce for the digital era?  For companies running or planning to establish GBS hubs in Malaysia, reskilling is no longer optional—it’s the foundation of long-term success.  Why Reskilling Matters in Today’s G

Artificial Intelligence (AI) is no longer a futuristic concept, it’s revolutionizing how Global Business Services (GBS) operate today. A McKinsey report shows AI adoption is rising 78% of organizations now use AI in at least one function, up from 55% a year ago. According to GBS leaders, the integration of AI empowers GBS organizations to sharpen their competitive edge by enhancing efficiency, driving data-informed decisions, and unlocking new value streams. Yet, the true pow

How can we ensure that Malaysian talents are not only recognized but also appreciated on a global platform?   When it comes to a nation's progress, global competitiveness of talent is as important as its technological advancements and general economic growth. Within the GBS context, we should take pride in the fact that Malaysian talents have strong technical skills. But technical skill is only one part of the equation. For talents to stand out and compete globally, soft skil

KUALA LUMPUR, Sept 12 (TwentyTwo13) -- Digital Minister Gobind Singh Deo has urged Malaysian businesses to pivot and adopt the latest technologies to stay competitive in today’s rapidly-evolving business landscape. Speaking at the AGOS Global Business Services (GBS) Summit 2024 this morning, Gobind said organisations cannot afford to be complacent, and must constantly seek innovative solutions to drive growth. “The GBS industry has also transformed dramatically and thrived no

In today's fast-paced business environment, efficiency and agility are essential for maintaining competitiveness. The HR and Finance...

Are you looking to establish a stronghold of expertise within your organisation? Embarking on the journey to establish a Center of...

Over the past decade, the Finance Shared Services (FSS) industry has seen exponential growth, leading to increased operational efficiency but also posing challenges for employees inundated with repetitive tasks. Today, as organizations prioritise efficiency, talent development, and the upskilling and reskilling of their workforce, many are turning to Robotic Process Automation (RPA), Artificial Intelligence (AI), and Data Analytics to streamline operations and reduce costs.  

Check out the highlights from our 𝐀𝐆𝐎𝐒 𝐆𝐁𝐒 𝐒𝐮𝐦𝐦𝐢𝐭 𝟐𝟎𝟐𝟑! Held on 𝟐𝟏 𝐒𝐞𝐩𝐭𝐞𝐦𝐛𝐞𝐫 𝟐𝟎𝟐𝟑, the summit themed "𝐄𝐦𝐩𝐨𝐰𝐞𝐫𝐢𝐧𝐠 𝐓𝐚𝐥𝐞𝐧𝐭 𝐭𝐨 𝐔𝐭𝐢𝐥𝐢𝐳𝐞 𝐓𝐞𝐜𝐡𝐧𝐨𝐥𝐨𝐠𝐲 𝐚𝐧𝐝 𝐎𝐩𝐭𝐢𝐦𝐢𝐬𝐞 𝐏𝐫𝐨𝐜𝐞𝐬𝐬𝐞𝐬,"served as a nexus for meaningful connections. We assembled a diverse and accomplished group, ranging from Global Business Services (GBS) professionals to visionary leaders in digital technology. The platform facilitated discuss

报道 - 马新社 BERNAMA.COM 鉴于有为数不少的跨国公司已在大马设立全球商业服务（GBS）中心，本地企业因此受促抓紧机会，借鉴这些近在咫尺的先进中心所应用的尖端技术。 全球商业服务及财务专家张润玲指出，已在我国设立全球商业服务中心的知名跨国公司，包括本土的国油...

（吉隆坡30日马新社讯）尽管马来西亚在全球服务目的地指数（GSLI）排行榜中位列第三已近20 年，但如果能够培养更多掌握数码技能的人才，我国将有望摆脱“千年老三”的宿命，跻身成为世 界第一的全球商业服务（GBS）目的地。...

（吉隆坡30日马新社讯）全球商业服务（GBS）及财务专家张润玲指出，如果跨国公司能够在大马找到足够人才，就会选择在我国设立全球商业服务中心，这不仅有助引入外资，同时将创造就业机会。 她说，跨国公司会在大马等国家设立该中心，以通过数码科技为其全球子公司提供财务、人力资源、采购...

KUALA LUMPUR, Sept 30 (Bernama) -- Malaysia has the potential to become the top global business services (GBS) destination worldwide if...

As published in Consultancy.asia, Tuesday, 12 April 2023, Joon Teoh on Finance and Shared Services Consultancy AGOS Asia -...

As published in Consultancy.asia , Top Outsourcing & Shared Services consulting firms in Asia What are the top consulting firms in Asia for Outsourcing & Shared Services services? The top Outsourcing & Shared Services consulting firms in Asia list presents the country’s leading consultancy firms specialised in Outsourcing & Shared Services, based on our unique database of more than 1 million data points spanning insights from clients and consultants. Capabilities are assessed

The past years have seen significant focus on technological development and capabilities to optimize organisational efficiency, such as Robotics Process Automation (RPA) and other Artificial Intelligent (AI) solutions. Indeed, these solutions help to fill in the gaps within Enterprise Resource Planning (ERP) to ensure more efficient processes with better data connectivity and overall improved business performance. However, it is also important to shine a light on the workfo

Checkout our AGOS GBS Summit 2022 video! Held on the 6th-8th Sept 2022, our 3-day hybrid event carried the theme "Powering Ahead the Growth of GBS; Exploring Digitalisation, New Technology & New Ways of Working". This 5th edition of GBS Summit has served as a remarkable knowledge sharing and networking platform for practitioners; through expert presentations, panel sessions, roundtable discussions and workshops. We have looked outward (globally) and forward (technology for th

Have line of sight of end to end process flow of organizations Executives who function in silos risk being replaceable, process knowledge...

As 2019 draws to an end, let's not forget to celebrate the challenges we have pulled through at work. It's time to unwind and de-stress...

This article first appeared in Enterprise, The Edge Malaysia Weekly, on October 18, 2019 - October 24, 2019. Joon Teoh, founder and CEO...

Monstar Club in collaboration with AGOS Asia has recently organised a visit to Microsoft Malaysia. For those who are unable to attend,...