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Academy

Practical training for GBS and finance teams

Hands-on programmes that help your people run GBS well, work with confidence, and build their own analytics, automation and AI solutions. Choose a track to see its modules.

3 modules

GBS Foundations

Understand how GBS works, and run it well.

  • Introduction to Global Business Services

  • Operational Excellence

  • Service Management in Practice 

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3 modules

Professional Skills

The everyday skills that make GBS teams effective.

  • Problem Solving

  • Presentation, Communication & Engagement

  • Finance for Non-Finance

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5 modules

AI & Digital Capability

Build analytics, automation and AI solutions yourself.

  • Building an Analytics CoE

  • Copilot in Power BI

  • AI-Powered Finance Operations

  • Power Platform Foundations

  • GBS Workflow Automation

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