Most GBS centres have AI licences, yet the work looks much the same. Leaders at AGS26 shared why the process has to change before the tool does. We've turned it into three questions that tell you when a process is ready to redesign.
Capability still has to come before the AI tool. AGOS GBS Summit 2026 showed exactly how finance teams build that judgment — and who has to model it first.
Malaysia built ASEAN's leading GBS hub on labour arbitrage and scale. MIDA's own strategy has already shifted toward design over headcount. Here's what that means for the next decade.
