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TRACK
GBS Foundations
Core training on how Global Business Services is set up, run and improved. For new GBS staff, team leads and the business partners who work with them.
Introduction to Global Business Services
A practical introduction to what GBS is, how GBS operating models are set up, and where they create value for the wider business. A strong starting point for new joiners and business partners.
Operational Excellence
How leading GBS teams run their functions day to day. Covers proven practices by department and the technology that supports them, so your team can spot what to fix first.
Service Management in Practice
Learn to run GBS as a service. Define your services, set and track service levels, and manage the relationship with the business you support.
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