Most GBS centres have AI licences, yet the work looks much the same. Leaders at AGS26 shared why the process has to change before the tool does. We've turned it into three questions that tell you when a process is ready to redesign.

Decisions before you redesign your GBS Every GBS AI programme we've watched stall in the last eighteen months traces back to the same place, and it isn't technology, vendor selection, or budget. The stall begins with a decision that was never properly made before the redesign work started, and the consequence only becomes visible once the programme is too far along to reverse without significant cost. The teams running these programmes are capable. The strategy slides are cre

AI is reshaping Global Business Services, shared services operations, and workforce design. Explore why FTE-based GBS is becoming obsolete and what replaces it.