The roles your GBS function will be hiring for in 2027 are already operating in leading functions across ASEAN. Most org charts just haven't caught up yet. Here's what they look like, what's driving the transition, and what it takes to move into them.

Decisions before you redesign your GBS Every GBS AI programme we've watched stall in the last eighteen months traces back to the same place, and it isn't technology, vendor selection, or budget. The stall begins with a decision that was never properly made before the redesign work started, and the consequence only becomes visible once the programme is too far along to reverse without significant cost. The teams running these programmes are capable. The strategy slides are cre