AGOS GBS Summit 2025 "Digital Workforce, Global Impact: GBS in the Digital & AI Era"

On 11 September 2025, AGOS Asia proudly hosted the AGOS GBS Summit 2025, themed “Digital Workforce, Global Impact: GBS in the Digital & AI Era.” The summit convened global CFOs, Heads of GBS, and transformation leaders to explore how digital technologies and AI are reshaping the future of Global Business Services.

More than an annual event, the summit served as a strategic platform for leadership perspectives, digital transformation strategies, and actionable insights—all focused on how GBS can accelerate value creation in an increasingly digital-first economy.

Key Highlights and Outcomes

1. Digital Workforce Transformation

Discussions centered on the rise of a digitally enabled workforce, where AI, automation, and data intelligence enhance both capability and efficiency. Leaders shared practical approaches to integrating these technologies while ensuring that people remain at the heart of transformation.

2. Global Business Impact

Participants emphasized that GBS is no longer just a support function. Instead, it is a driver of enterprise value, innovation, and resilience, influencing strategic outcomes across global markets.

3. Leadership in the AI Era

CFOs and GBS heads explored new leadership models required to guide organizations through AI adoption. The conversations reinforced the need for leaders to embrace adaptability, champion change, and foster a culture of digital innovation.

4. Collaboration and Knowledge Sharing

Roundtables and panels encouraged cross-industry dialogue, enabling participants to benchmark best practices and collaborate on solutions to shared challenges. These exchanges highlighted the collective responsibility of leaders to shape the GBS agenda.

5. Future-Ready Talent

The summit highlighted the importance of talent regeneration and continuous upskilling. Preparing the workforce to thrive in an AI-driven environment emerged as a top priority, ensuring that GBS organizations remain agile and future-ready.

A Catalyst for the GBS Agenda

The AGOS GBS Summit has become a premier forum for thought leadership and collaboration within the GBS community. In 2025, it reinforced its role as a catalyst for action, shaping the future of the digital workforce and highlighting the global impact of GBS in the AI era.

Agos Asia remains committed to empowering CFOs and GBS leaders with the insights, strategies, and solutions needed to navigate this evolving landscape.

What’s Next

The Post-Event Report will be released soon, offering deeper insights, success stories, and practical frameworks shared during the summit.

Stay connected at www.agossummit.com and www.agosasia.com for more updates, resources, and upcoming initiatives that will continue to shape the GBS agenda.