Decisions before you redesign your GBS Every GBS AI programme we've watched stall in the last eighteen months traces back to the same place, and it isn't technology, vendor selection, or budget. The stall begins with a decision that was never properly made before the redesign work started, and the consequence only becomes visible once the programme is too far along to reverse without significant cost. The teams running these programmes are capable. The strategy slides are cre

Stop at ‘readiness’ and you stall. Learn how to build a real GBS AI roadmap that drives execution—starting with the right processes and accountable owners.

Something shifted in the last twelve months. The conversation between GBS leaders and corporate headquarters stopped being about whether AI was coming and became about what you have done with it. If you lead a GBS function across southeast asia, you have probably felt this already. A request for an update. A slide deck due before the quarterly review. A question that sounds simple but is not: what is AI actually delivering for us? Most GBS leaders are not ready to answer that