AI is reshaping Global Business Services, shared services operations, and workforce design. Explore why FTE-based GBS is becoming obsolete and what replaces it.

Stop at ‘readiness’ and you stall. Learn how to build a real GBS AI roadmap that drives execution—starting with the right processes and accountable owners.

The first thing an AI readiness assessment tends to surface is not a technology problem. It is a process problem that has been running for years with nobody looking directly at it. That is the finding most GBS leaders do not expect. They go in focused on AI capability, tools, platforms, and use cases. What comes back is a diagnosis of the operational foundation those tools would have to run on. And in most organisations, that foundation has more cracks in it than anyone had m

74% of GBS organisations have an AI vision. Most don't have an honest picture of where they actually stand. Before budget is committed or vendors are selected, there is one question that determines whether any of it will work.

Something shifted in the last twelve months. The conversation between GBS leaders and corporate headquarters stopped being about whether AI was coming and became about what you have done with it. If you lead a GBS function across southeast asia, you have probably felt this already. A request for an update. A slide deck due before the quarterly review. A question that sounds simple but is not: what is AI actually delivering for us? Most GBS leaders are not ready to answer that