Most GBS centres have AI licences, yet the work looks much the same. Leaders at AGS26 shared why the process has to change before the tool does. We've turned it into three questions that tell you when a process is ready to redesign.

Capability still has to come before the AI tool. AGOS GBS Summit 2026 showed exactly how finance teams build that judgment — and who has to model it first.

Forty percent of ASEAN GBS organisations have implemented AI. Almost none can show the board a number that proves it worked. Here's why implementation and measurement are not the same milestone, and what actually closes the gap.

Finance AI deployments fail most often at the training stage, not the technology. Roland Berger data shows only 37% of ASEAN GBS organisations with an AI vision have started reskilling their people. Capability has to be built before the tool lands, because the twelve-month ROI timeline leaves no room for a team still learning six months after go-live.