Forty percent of ASEAN GBS organisations have implemented AI. Almost none can show the board a number that proves it worked. Here's why implementation and measurement are not the same milestone, and what actually closes the gap.

Finance AI deployments fail most often at the training stage, not the technology. Roland Berger data shows only 37% of ASEAN GBS organisations with an AI vision have started reskilling their people. Capability has to be built before the tool lands, because the twelve-month ROI timeline leaves no room for a team still learning six months after go-live.