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Process Improvement for a Global Shipping Agency
Overview of Client
Project Background
The Client operates a Finance Shared Services Center in Kuala Lumpur which has been established and running for three years
The management team agreed that it has reached a maturity level to explore process improvement, with the goal of becoming more lean and adherence with industry best practices
As a start, AGOS was appointed to identify and evaluate the Pay-to-procure (“P2P”) process. The P2P team consisted of 10 FTE, managing up to 8,000 transactions per month
AGOS's Role
Our in-house P2P SME along with a project coordinator managed the end-to-end project:
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Analysed data on the organisation (volumetrics, team structure, and process flow)
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Conducted multiple face-to-face meetings with P2P stakeholders to further understand overall process
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Identified opportunities for streamlining and potential areas of automation (both short-tern and long-term)
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Performed streamlining and automated the process of handling vendor invoicing with integration into ERP (bot)
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Successfully conducted knowledge transfer on new process, including bot monitoring
Outcomes
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