Something shifted in the last twelve months. The conversation between GBS leaders and corporate headquarters stopped being about whether AI was coming and became about what you have done with it. If you lead a GBS function across southeast asia, you have probably felt this already. A request for an update. A slide deck due before the quarterly review. A question that sounds simple but is not: what is AI actually delivering for us? Most GBS leaders are not ready to answer that

GBS maturity depends on capability depth, not workforce size. Learn why competency clarity and the right skills mix matter more than headcount growth.