Most GBS centres have AI licences, yet the work looks much the same. Leaders at AGS26 shared why the process has to change before the tool does. We've turned it into three questions that tell you when a process is ready to redesign.

Capability still has to come before the AI tool. AGOS GBS Summit 2026 showed exactly how finance teams build that judgment — and who has to model it first.

Something shifted in the last twelve months. The conversation between GBS leaders and corporate headquarters stopped being about whether AI was coming and became about what you have done with it. If you lead a GBS function across southeast asia, you have probably felt this already. A request for an update. A slide deck due before the quarterly review. A question that sounds simple but is not: what is AI actually delivering for us? Most GBS leaders are not ready to answer that

GBS maturity depends on capability depth, not workforce size. Learn why competency clarity and the right skills mix matter more than headcount growth.