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NetSuite Technical Support Executive
We are seeking a skilled NetSuite Technical Support Executive to provide functional and technical support for NetSuite ERP users. The role involves troubleshooting system issues, supporting integrations and customizations, and ensuring smooth day-to-day operations of the NetSuite platform
What You Will Be Doing - Primarily:
1. Provide L1/L2 technical and functional support for NetSuite ERP users
2. Troubleshoot NetSuite issues related to finance, CRM, inventory, procurement, and order management
3. Analyze system errors, identify root causes, and implement timely resolutions
4. Support NetSuite customizations including SuiteScript, workflows, saved searches, and reports
5. Assist with NetSuite integrations using REST/SOAP APIs and third-party tools
6. Manage user access, roles, permissions, and system configurations
7. Handle support tickets, track SLAs, and ensure timely closure
8. Coordinate with internal teams and NetSuite partners for complex issues
9. Assist in NetSuite upgrades, testing, and deployment activities
10. Maintain technical documentation and knowledge base articles
11. Train end users and provide guidance on NetSuite best practices
Job Requirements
What we would like from you:
1. Bachelor’s degree in Computer Science, IT, Finance, or related field
2. Hands-on experience with NetSuite ERP
3. Strong understanding of NetSuite modules (Financials, AR/AP, Inventory, Order Management, etc.)
4. Experience with SuiteScript (1.0/2.0), SuiteFlow, SuiteTalk is a plus
5. Working knowledge of SQL, JavaScript, and web services
6. Familiarity with NetSuite integrations and data migration
7. Strong problem-solving and analytical skills
8. Excellent communication and stakeholder management skills
9. Ability to work in a fast-paced support environment
Preferred Qualification
1. NetSuite Certification (Administrator / SuiteFoundation / Developer)
2. Experience with third-party integrations (Celigo, Boomi, MuleSoft, etc.)
3. Exposure to ITSM tools like Jira, ServiceNow, or Zendesk
4. Willing to works shift hours (9am - 10pm): 1pm - 10pm
Benefits
1. Medical coverage
2. Wellness program
3. Shift allowance
Should you have any queries, feel free to email us at aidaharon@agosasia.com
Only shortlisted candidates will be notified. Thank you for your interest in joining our organization.
About AGOS
AGOS ASIA focuses on transformation for Finance, Procurement & HR processes with an emphasis on enabling technology. Since 2015, the team has provided consultancy and technology implementation services for Finance Shared Services organisation, as well as other MNCs, PLCs and larger SMEs in Malaysia. Moving forward, AGOS ASIA will be pivoting on accelerating transformation and realisation of benefits for its clients through digitalisation and technology adoption.
For further information, please refer to www.agosasia.com, www.agossummit.com
Our Team
More than 15 year’s experience in Finance Transformation, Finance Shared Services and Global Business Services industry
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More than 15 year’s experience in Finance Transformation, Finance Shared Services and Global Business Services industry
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A wealth of Finance Business Partnering, Internal Audit, Corporate Finance, Treasury, Tax, External Audit experience
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Project Management
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Change Management & Communications
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Project Migration
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System Implementation
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SAP, Oracle system users
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Training & Development provider
Why AGOS
Growing and developing with AGOS:
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Pushing the boundaries on leading edge technology, automation and Robotics to be adopted by organisations
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Always on your toes- everyday is a different learning experience!
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Wide range of experience, with a very diversified portfolio of projects
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Opportunity to manage senior Finance stakeholders/CEOs
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You will have the opportunity to make positive impact to the community around you
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Part of a great Malaysian growth story for a start up with rapid expansion